Effective Date: April 20, 2025

Introduction

Cococam Processing Limited Cameroon (“Cococam,” “we,” “our,” or “us”) is committed to protecting the privacy and personal data of our stakeholders, including customers, suppliers, employees, and partners. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with Cameroon’s data protection laws, including Law No. 2024/017 of 23 December 2024 relating to personal data protection in Cameroon.​

Scope

This Privacy Policy applies to all personal data collected, processed, and stored by Cococam within Cameroon. It encompasses data collected through our website, physical interactions, and any other means in the course of our business operations.​

Legal Basis for Data Processing

We process personal data based on one or more of the following legal grounds:​

  • Consent: When you have given clear permission for us to process your personal data for a specific purpose.​
  • Contractual Necessity: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.​
  • Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.​
  • Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.​

Types of Personal Data Collected

We may collect and process the following categories of personal data:​

  • Identification Information: Full name, date of birth, national identification number (CNI), passport number.​
  • Contact Information: Address, telephone number, email address.​
  • Professional Information: Job title, company name, business registration number, tax identification number.​
  • Financial Information: Bank account details, payment information.​
  • Technical Information: IP address, browser type, operating system, browsing behavior on our website.​
  • Other Information: Any other personal data you voluntarily provide to us.​

Purpose of Data Collection

We collect and process personal data for the following purposes:​

Service Provision: To provide our products and services to you.​

  • Customer Support: To respond to your inquiries and provide customer support.​
  • Business Operations: To manage our business operations, including processing transactions and maintaining records.​
  • Legal Compliance: To comply with legal and regulatory obligations.​
  • Marketing: To send you promotional materials and newsletters, subject to your consent.​

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods are determined based on the nature of the data and the purposes for which it is processed.​

Data Sharing and Disclosure

We may share your personal data with:​

  • Service Providers: Third-party vendors who provide services on our behalf, such as IT support, payment processing, and marketing.​
  • Legal Authorities: Government authorities, regulators, or law enforcement agencies when required by law or to protect our legal rights.​
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.​

We ensure that any third parties with whom we share your data are bound by contractual obligations to protect your personal data in accordance with applicable laws.​

International Data Transfers

If we transfer your personal data outside of Cameroon, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or ensuring the recipient country has adequate data protection laws, in compliance with Cameroon’s data protection regulations.​

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:​

  • Access Controls: Restricting access to personal data to authorized personnel only.​
  • Encryption: Using encryption technologies to protect data during transmission and storage.​
  • Regular Audits: Conducting regular security audits and assessments.​
  • Incident Response: Having procedures in place to respond to data breaches promptly.​

Your Rights

Under Cameroon’s data protection laws, you have the following rights:​

  • Right to Access: You can request access to your personal data.​
  • Right to Rectification: You can request correction of inaccurate or incomplete data.​
  • Right to Erasure: You can request deletion of your personal data under certain conditions.​
  • Right to Object: You can object to the processing of your data for specific purposes.​
  • Right to Data Portability: You can request the transfer of your data to another organization.​
  • Right to Withdraw Consent: You can withdraw your consent at any time, where processing is based on consent.​

To exercise any of these rights, please contact us using the contact information provided below.

Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent. If we become aware that we have inadvertently collected such data, we will take