Terms and Conditions

Effective Date: April 20, 2025

Introduction

Welcome to Cococam Processing Limited Cameroon (“Cococam,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms.

Definitions

“User” refers to any individual or entity accessing or using our services.
“Services” refer to all products, services, and information provided by Cococam.
“Website” refers to our official website at www.cococam.com.

Acceptance of Terms

By using our services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please refrain from using our services.

Products and Services

Cococam offers a range of cocoa-derived products, including:

Cocoa Mass: Used in chocolate production and confectionery.
Cocoa Butter: Utilized in cosmetics, pharmaceuticals, and food industries.
Cocoa Powder: Applicable in baking, beverages, and flavoring.
Cocoa Cakes: Employed in animal feed and other industrial applications.

Product descriptions, specifications, and usage guidelines are available on our Website.

Ordering and Contract Formation

Order Placement: Orders can be placed through our Website, email, or authorized sales representatives.
Order Confirmation: Upon receiving your order, we will send an acknowledgment within five (5) business days, as stipulated by Article 12 of Law No. 2010/021.
Contract Formation: A binding contract is formed when we confirm acceptance of your order.

Pricing and Payment

Pricing: All prices are listed in Central African CFA francs (XAF) and include applicable taxes unless stated otherwise.
Payment Terms: Payments are due upon receipt of invoice unless alternative terms are agreed upon in writing.
Payment Methods: Accepted payment methods include bank transfers, mobile money, and other methods specified on our Website.

Delivery and Shipping

Delivery Timeframes: Estimated delivery times will be communicated upon order confirmation.
Shipping Costs: Shipping fees are calculated based on destination and order volume and will be included in the final invoice.
Risk of Loss: Risk passes to the buyer upon delivery of goods to the carrier.

Returns and Refunds

Return Policy: Returns are accepted within seven (7) days of receipt if products are defective or not as described.
Refunds: Approved returns will be refunded within fourteen (14) days of receipt of returned goods.
Procedure: To initiate a return, contact our customer service at info@cococam.com with your order details.

Intellectual Property

All content on our Website, including text, images, logos, and product descriptions, is the property of Cococam and protected under Cameroonian intellectual property laws. Unauthorized use is prohibited.

Limitation of Liability

Cococam shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the purchase price of the products in question.

Privacy and Data Protection

We are committed to protecting your personal data in accordance with Law No. 2024/017 on Personal Data Protection. For detailed information, please refer to our Privacy Policy.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Cameroon. Any disputes arising shall be resolved amicably, failing which they shall be submitted to the competent courts in Douala, Cameroon.

Amendments

We reserve the right to modify these Terms at any time. Changes will be posted on our Website, and continued use of our services constitutes acceptance of the revised Terms.

Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Email: info@cococam.com
Phone: +237 674 72 54 74
Address: Youpwe, Douala, Cameroon

Note: This Terms and Conditions document is designed to comply with Cameroonian laws, including Law No. 2010/021 on Electronic Commerce, Law No. 2011/012 on Consumer Protection, and Law No. 2024/017 on Personal Data Protection.